FAQs

 

• Do I need to create an account to place an order?

Yes, you must create an account here before you checkout.

 

• Can I cancel my order after I’ve placed it?

Unfortunately, orders cannot be cancelled after payment is made. Please double check your order details before making a payment to complete your order. For detailed information, kindly refer to our Refund and Exchange page.

 

• Are the items ready stock or back-order?

Most of the items are ready stock. We will restock once the ready stock have all sold out, and that is call "back-order".

*Important note: Kindly be informed that due to limited ready stock, we may not be able to update the products as ‘back-order’ immediately when they’re out of stock. If any part of your order is out of stock, you will be notified by email ASAP when back-order is required.

 

• How long will it take to receive my parcel?

Ready stock | will be dispatched within 1-3 working days.

Back-order | Restocking required 7-21 working days, while the goods have arrived in the warehouse, we will send out the parcels as soon as possible.

For detailed information, kindly refer to our Shipping and Delivery page.

 

• Can I change my shipping address/ add items after payment is made?

Your changes only can be made when the parcel has not been shipped yet. Please drop us a message on Instagram or email here with your issue and we will reply as soon as possible.

 

• Can I order via Facebook/ Instagram?

Orders can be made via Instagram and the official website only.